So you've heard about ChatGPT, and you're looking for ways to leverage it. After all, ChatGPT and all GPT models have incredible content creation ability.
But what does all this mean for how your business can use ChatGPT?
First, it means that you can use OpenAI's GPT models to help process documents. We're already doing it inside our software, Grooper. Manually building prompts is awkward and unproductive. Then, you have to copy and paste the replies to/from the ChatGPT website.
There's nothing automated about that process, as manual work is slow and painstaking.
We have a better way that saves time for many people. (Go direct to the 11 ChatGPT business use cases).
Table of Contents:
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- Extract Names from Documents
- Get Legal Descriptions from Land Records
- Find Clauses in Contracts
- Fraud Detection
- Increase Customer Retention and Issue Resolution Through Sentiment Analysis
- Document Summarization
- Automated Customer Support
- Content Creation
- Language Translation
- Unearth Market Insights
- Power Up Your Coding
OpenAI created an API (Application Programming Interface) for their GPT models (yes, there's more than one). Using that, we integrated Grooper with OpenAI — combining the power of ChatGPT with automated intelligent document processing.
Video: Get 21 ChatGPT Use Cases for Businesses
Discover how you can leverage the newest technologies like artificial intelligence to unlock your business document data.
You will see 21 examples with real business documents of how ChatGPT, OCR, and AI are saving significant time and money. Get the video:
What is ChatGPT?
ChatGPT is an artificial intelligence model created by OpenAI. It is designed to understand natural language questions from humans and generate human-like responses in return.
Basically, ChatGPT was developed to answer any question that a human would have and hold a conversation. It can do this by:
- Being trained on an immense set of data
- It's ability to understand the subtleties of human language and natural language processing (NLP)
No matter the topic, from ordinary subjects to niche topics or technical ideas, ChatGPT was created (and is always being refined) to engage in diverse discussions.
As it has increasing knowledge of specific topics, many businesses are eager to benefit from this emerging tool through many different use cases.
First, You Need Near-Perfect Text for ChatGPT. But Why?
Start by getting your documents into a document processing platform, like Grooper. Whether your documents are PDFs, scanned originals, or electronic documents, document processing software extracts the text from those documents for usage.
Important Note: This is the most critical part of using ChatGPT in your business documents. That's because ChatGPT needs clean, well-formed text, or its outputs (and your results) will suffer greatly. With clean data, ChatGPT can generate great results.
Why does Grooper do a great good job of this? Grooper uses state-of-the-art AI-based OCR to get near-perfect text from image-based documents — even documents with handwriting. Grooper uses OCR and Computer Vision to convert documents to text.
Once we have the text from the document, we can now use GPT and other Grooper methods to extract or leverage the relevant information that you want.
With that being said, here are several ChatGPT business use cases that are difficult to accomplish with normal IDP platforms but are now easy to do with Grooper and GPT.
11 ChatGPT Use Cases for Businesses:
1) Extract Names from Documents
Named entity extraction from documents has always been challenging. Traditional document processing looks for patterns in text to match data...but names don't follow set patterns.
Think of people's names: Some people have more than three names. Some people have only two. Many people are named after things that are not only the names of people but also the names of objects.
All this makes finding a name on a document a tough task. But in this ChatGPT business use case, ChatGPT has been trained on 175 billion "parameters." It's seen a lot of names for data analysis.
So when you ask this artificial intelligence (AI) tool to find names from text you've submitted to it, it does an incredible job. And all you have to do to get those names with Grooper is a simple prompt, such as:
"Extract all the names from this document, respond with names only."
2) Get Legal Descriptions from Land Records
Legal descriptions vary (which is part of the problem) but at their core, most legal descriptions in the US still use a system that is centuries old.
Legal descriptions are a system using townships, ranges, and sections to indicate where the property is located. This system has existed since the 1700s, so you can imagine that many of these records are handwritten.
Various AI training methods have been used to find legal descriptions in the last decade, but none are reliable. Again, enter ChatGPT with its colossal collection of trained data.
For this ChatGPT use case, a simple prompt of “What is the legal description on this document?" will yield better results than previous methods. But GPT is trained on all other methods of legal descriptions as well. I recently pulled legal descriptions from hand-written deeds from an African country. Quite amazing.
3) Find Clauses in Contracts
GPT models are chatbot-based. That means they are designed for you to have a question-and-answer type of interaction with them.
Grooper has always been able to find clauses in a contract by dividing a document into its paragraphs and then training Grooper using a method called TF-IDF, which is a little sibling to how the GPT models have been trained.
But, with the method of Grooper using TF-IDF, you have to train Grooper to find the clauses. It doesn't know what any of the clauses are.
An important difference with GPT is that the model is pre-trained. It's even in the name - "Generative Pretrained Transformer." That means that now you can just query the model with questions like:
"Does this contract have a Force Majeure clause?" "Extract the Force Majeure clause in this document."
You can look for any other clause in a similar manner.
So What are the Benefits for Your Business?
This ChatGPT use case for businesses has several important benefits:
It's much cheaper, easier and faster to find clauses now by using GPT. The bigger benefit of using GPT to find clauses is that it eliminates your needing an industry expert to find these clauses. And getting time from an industry expert is usually expensive.
In the days before GPT, trained personnel were required to find these clauses (depending on the contract type). You needed legal professionals, landmen, paralegals, or specialists for the industry the contract is in.
Now, GPT can provide that expertise for nearly no cost - in real time!
4) Fast and Easy Fraud Detection
While the GPT models are not current (their training data varies, but most have a cutoff date of sometime in 2021), you can use a combination of methods with Grooper to detect fraud.
How? Once company names are extracted from a document via GPT, you can ask a follow-up question such as: “Are there any anomalies in this document?"
Then, Grooper can validate the companies that GPT extracted against Web Service sources to detect known fraudulent actors. This entire process is automated and streamlined and can easily be examined and scrutinized by a human worker.
5) Increase Customer Retention and Issue Resolution Through Sentiment Analysis
One of the most powerful and simple ChatGPT use cases for businesses is sentiment analysis for automated customer service. Again, this was tricky without GPT.
Now, a block of customer data (like an email or a voicemail transcription) can be automatically sent to GPT through Grooper and classified based on positive or negative sentiment. You simply ask GPT, "Does this statement have a positive or negative sentiment?"
Negatively classified documents can be immediately routed to level 3 customer support. They can give extra customer service to ensure issue resolution and customer satisfaction.
Positive sentiment classifications can be sent to sales and marketing for various follow-ups. Based on that customer's positive feedback, marketing staff can get a great testimonial or write a case study.
6) Document Summarization
A business can use document summaries in countless ways. A succinct summary created by a virtual assistant can be placed at the beginning of a lengthy document will save employees countless hours of having to read through the entire document to understand it.
Document summaries can be auto-generated by ChatGPT and then inserted at the beginning of the document by Grooper.
The resulting PDF is not only a perfect rendition of the original document, but it also now has a clear summary at the beginning for easy understanding.
7) Automated Customer Support
Gone are the days of endless email queues. ChatGPT-powered chatbots greet your blog's visitors 24/7, acting as a friendly and helpful virtual assistant. These AI wizards tackle a range of customer queries, offering tailored product recommendations and handling basic issues in seconds.
Imagine it – a dedicated support team member, always available, that slashes your operational costs.
It's a win-win. Swift, accurate responses keep readers happy, while automation frees your human teaaam for complex issues. ChatGPT isn't just efficient, it's strategic. Leverage the future of customer support and watch your customer's satisfaction soar.
8) Content Creation for Marketing
Struggling to keep your marketing content pipeline fresh? ChatGPT can be your secret weapon. This AI tool can help craft compelling content across formats, from spark-igniting blog post intros to catchy social media captions.
Got writer's block or stuck on creating a great content idea? No problem. Use ChatGPT to brainstorm unique ideas for:
- Blogs
- Videos
- Email campaigns
- Product descriptions
The key to online success is human-like content that resonates with your audience.
ChatGPT bridges that gap by creating content that feels authentic and drives engagement. Let ChatGPT be your partner in crafting content that gets shared and fuels your marketing efforts.
9) Language Translation
Imagine seamlessly communicating with customers and partners worldwide. ChatGPT, Gemini, and Grok can make that dream a reality. These powerful AI tools translate languages with impressive accuracy, fostering smoother cross-border communication and opening doors to new markets.
Here's 4 ways how AI translators can benefit your business:
Effortless Communication: Overcome language barriers and bridge the gap between your company and international customers, partners, or investors. ChatGPT, Gemini, and Grok can translate emails, contracts, marketing materials, and more – all in real-time.- Boost Global Reach: Expand your market reach by ensuring your message resonates with a wider audience. No more lost-in-translation errors — these AI tools deliver clear and nuanced communication, which builds trust and relationships.
- Enhanced Customer Service: Provide exceptional customer support regardless of language. Translate customer inquiries and deliver prompt, accurate solutions, leaving a positive lasting impression.
- Improved Efficiency: Save valuable time and resources by eliminating the need for human translators. These AI tools work tirelessly, allowing your team to focus on core business activities.
Here are 3 tips to consider for best results:
- Identify Your Needs: Evaluate the languages your business interacts with most and choose a tool that excels in those languages.
- Technical Expertise: Consider the level of technical expertise required to implement and use each AI translator.
- Accuracy and Fluency: Prioritize AI models known for delivering accurate and natural-sounding translations.
By leveraging the power of AI translation, your business can bridge language barriers, forge stronger international connections, and unlock new avenues for growth. ChatGPT, Gemini, and Grok are just a few of the innovative tools available to help you achieve your global communication goals.
10) Unearth Market Insights
Unsure of your next market move? AI can help. ChatGPT, Gemini, and Grok can analyze vast amounts of online data, uncovering hidden trends and consumer preferences.
Imagine getting valuable insights from social media conversations, customer reviews, and market reports – all in one place. This data goldmine empowers you to make informed decisions, tailor products to market needs, and stay ahead of the curve.
11) Power Up Your Coding
Stuck on a coding hurdle? These AI tools can be your secret weapon. ChatGPT, Grok, and Gemini can assist you in various ways, from writing basic code to untangling complex bugs.
Beginner programmers can leverage these AI tools to:
- Write Code Snippets: Need a jumpstart? Get help with foundational code structures in various languages.
- Understand Concepts: Confused about a specific function or algorithm? Ask these AI assistants to break it down for you in clear terms.
For all programmers:
- Debug Your Code: Struggling to pinpoint an error? These AI tools can analyze your code, propose potential causes, and suggest solutions.
- Generate Documentation: Save time by letting AI generate clear and concise explanations of your code.
ChatGPT, Grok, and Gemini are all valuable assets for anyone who wants to write code more efficiently and effectively. While they may not be perfect, they can be powerful tools in your software development.
See How You Can Use ChatGPT in Your Business Documents!
These are just a few use cases for ChatGPT document data extraction and ChatGPT OCR.
As this technology rapidly evolves, we find new ChatGPT business use cases weekly. Things like:
- Writing blog posts or social media posts
- Language translation
- Writing interview questions for new hires
So give us a call now to discuss what you want from your documents. You can ask them questions now - so what will you ask your documents?
