How Others are Winning with Intelligent Automation in Financial Services

Intelligent Automation vs RPA - What's the Difference?

The difference between RPA and IDP is that:

• IDP automates the process of structuring unstructured content
• RPA automates "point and click" operations typically performed by a human worker.

But both of these solutions work to achieve a common goal: decreasing manual data processing.

Manual processes are highly inefficient, error-prone, and expensive. While solving the reason for so much manual effort seems like a logical thing to do, it may not be realistic for many reasons.

The use of multiple accounting systems is often the result of mergers and acquisitions, and attempting to streamline operations with a single (or upgraded) ERP solution might just be too disruptive. Whatever the reason for inefficient back-end processes, automation is certainly an answer.

The most important thing to understand about RPA vs. IDP is that RPA is dumb.

There is zero intelligence built into RPA. It cannot read, understand, or interpret data.

Whether you use an attended (human initiated) or unattended (rules-based) bot, it requires highly structured data - either onscreen or in text-based files.

If you have a lot of rekeying going on, prioritize the most error-prone tasks first.

But automation isn’t just about accuracy. Data quality and maintaining compliance are hallmarks of successful RPA implementations.

Why Do Some Automation Projects in Finance Fail?

One of the top causes of failure for RPA projects is misunderstanding its ability to scale within the organization.

Why is this? Two reasons:

1. Because RPA is not intelligent, the use cases are extremely narrow. While it’s perfect for the scenario of rekeying already-digital data, it cannot be used in other processes which deal with with unstructured or analog data.
   
   
2. Another factor hurting the success of RPA is assuming that its value is in labor reduction alone. While RPA can automate certain manual tasks, the bigger savings really comes from higher quality business processes.

So if you can’t tie a financial RPA win to achieving better business outcomes, RPA is not going to be an automation silver bullet. RPA is great at automating bad processes that are too costly to fix.

RPA + IDP = Big RPA Wins in Finance Automation

The biggest challenge in finance and B2B data automation is getting content into software from business documents like:

• Invoices
• Patient records
• Data files

So, combining RPA with an intelligent document processing tool (IDP) is a highly effective strategy to ensure success.

Intelligent document processing provides the heavy lifting needed to deliver structured data to RPA bots.

Intelligent document processing tools combine OCR, machine learning, and data sciences tools like computer vision to extract relevant information from unstructured and analog data sources.

IDP is a human-in-the-loop data integration solution that empowers subject matter experts to work with difficult data.

Because successful automation is all about improving business outcomes with better processes, all RPA implementations should include a solution for intelligent document processing.