It’s 5:45 a.m. and you’ve just been informed by email that the merger is a go.
You’ve been preparing for the possibility, so you have an idea what life is about to look like.
You suck in a deep breath and dread the long work weeks to come – knowing that nobody really knows how big a task this is for you and your team. You ready yourself to get it done...
Analyzing information for due diligence is one thing, but integrating IT infrastructure, data, and systems is a big project. And it seems like there’s never enough time allocated.
Adding to the stress is the fact that most mergers fail. The reason? It’s not poor financial decisions or a faulty audit. Studies show that broken business processes - and data - are the culprit.
Two companies are joining forces and chances are, they have completely different enterprise data systems. And in many cases, at least one company brings a lot of paper to the table.
Then add in vastly different data standardization practices, email and productivity systems, data archives, and cloud solutions. It’s clear that migrating data is a significant undertaking.
You might be asking yourself “But don’t vendors have solutions for migrating data?”
However, if you are migrating content to an electronic content management solution (ECM), like Documentum or Alfresco or you are using SharePoint as an ECM, the migration task becomes incredibly intricate. Document metadata, indexing, and tagging must be carefully aligned and added as needed.
Critical business workflows depend on accurate and complete data. It’s like starting an enterprise data planning project from scratch, but worse.
Merging data that has already been interpreted by two separate organizations requires a deep understanding of underlying business processes and data sources, and a reworking of your master data model.
You are expected to deliver uninterrupted “business as usual” operational effectiveness using another organization’s data. It’s no wonder that data management is the crux of a successful merger!
If paper or basic file stores are involved, indexing all documents before migration is a must.
For example, your organization may depend on very detailed Human Resources information for compliance and workflow reasons. The other organization may only have paper files or a simple file share. By indexing before the migration, you will capture the data you need regardless of how it was previously stored or identified.
To avoid merger failures and help things go as smoothly as possible, plan to re-index all document types regardless of where they’re stored. For example: onsite / offsite, SharePoint, Documentum, Alfresco, Ariba, Box, Dropbox, file servers, etc.
You’ll save an immense amount of human labor by automatically indexing documentation during migration.
Validating data during a migration is another opportunity for reducing future workload and limiting the chances of crucial process failures in a merger.
The best time to discover data errors and omissions is before your go-live date.
Ensure that critical operations like processes related to billing and customer support stay fully functional by merging accurate data. The last thing you want to discover is that you aren’t billing for something you should be - or aren’t able to support a new set of customers - because you can’t find them in the system.
Accuracy inspires trust. If your merger or acquisition creates new employee and customer relationships, ensure you are off to a great start by getting critical information right the first time.
Even if there is very little physical documentation involved, you still need to plan on extracting data from digital sources.
The original documents may have been scanned using an older OCR technology or no OCR at all. Unlock an immense amount of valuable, accurate data by re-OCRing these scanned images with a modern capture tool.
Other common sources of digital data that will need to be extracted:
If your goal is to collect information from all these sources, use a solution designed to capture and extract data from multiple sources. Processing micrographics? Take a look at this article.
You may have business processes that are dependent on data that was never collected by the other company. Ensure the stability of your processes by identifying and extracting 100% of the information you need.
Standardizing file formats makes it easier to quickly retrieve, read, and annotate documents. Consider standardizing (or normalizing) to PDF format.
Converting to PDF saves money on licensing costs and ensures all documents are accessible for years to come. Documents converted to PDF will be extremely easy to view at a glance in any information system in case staff need to search through documents to find specific information.
Every company has their own methodology for managing security and permissions.
Plan to identify protected data and route it appropriately during migration. Use a migration tool that provides the flexibility your processes need. For example, you may need to extract protected data to an analytics tool but retain both redacted and original versions of the information.
By managing protected data during the migration, you ensure compliance initiatives remain intact while providing appropriate access to important data during mergers.
Data Migration projects are complex. Choose a migration partner - like BIS - that has “been there and done that” to allow you to take advantage of their past migration experiences.
Don't spend valuable time and resources to purchase a steep learning curve and risk any merger failures.
Instead, outsource the heavy lifting to remain laser-focused on delivering increasing value to core business objectives.